Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you need to exchange an item, please review our policy below.

1. Exchange Window

You may request an exchange within 7 days of receiving your order.

2. Eligible Reasons for Exchange

• Incorrect size
• Wrong design, pattern, or product received
• Damaged or defective product (must be reported upon delivery)

3. Exchange Conditions

• If the package has been opened, please provide clear photos of the product and its packaging when submitting your exchange request.
• If the package appears damaged or tampered with at the time of delivery, you may refuse to accept it. Please notify us immediately so we can arrange a replacement.

4. Exchange Only – No Refunds

We offer product exchanges only. Refunds in the form of cash or credit are not available.

Once your exchange request is approved, we will replace the product with the same item or another product of equal value, subject to stock availability.

5. How to Request an Exchange

Contact our customer support team within the exchange period and provide:

• Your Order ID
• Reason for the exchange
• Clear photos of the product and packaging (if applicable)

Our team will review your request and guide you through the exchange process.